Spiral Phoenix Trauma Institute
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CASE Protocol
for Community-Based Trauma Response
(Adapted from Psychological First Aid by the National Child Traumatic Stress Network)

STEP 1: Comfort (provide physical & emotional comfort)
  1. ensure safety
  2. soothe distress
  3. mitigate stress response ( low lighting, soft textures, warm beverages, access to pets, deep breathing, finger tapping, 5, 4, 3, 2, 1)
 
STEP 2: Assist (offer practical help, problem solving, information)
  1. cover the basics
  2. make lists
  3. share information
 
STEP 3: Support (listen, encourage, foster hope)
  1. recognize normal emotional responses
  2. know that just listening is often enough
  3. don’t “jump in the well”
 
STEP 4: Empower (help survivors resume control)
  1. foster sense of control
  2. harness survivors’ strengths
  3. engage survivors in constructive action
       

                                                                                                              © Jacqueline Linder, 2016. All rights reserved.


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