CASE Protocol
for Community-Based Trauma Response
(Adapted from Psychological First Aid by the National Child Traumatic Stress Network)

STEP 1: Comfort (provide physical & emotional comfort)

1. ensure safety
2. soothe distress
3. mitigate stress response ( low lighting, soft textures, warm beverages, access to pets, deep breathing, finger tapping, 5, 4, 3, 2, 1)

 
STEP 2: Assist (offer practical help, problem solving, information)

1. cover the basics
2. make lists
3. share information

 
STEP 3: Support (listen, encourage, foster hope)

1. recognize normal emotional responses
2. know that just listening is often enough
3. don’t “jump in the well”

 
STEP 4: Empower (help survivors resume control)

1. foster sense of control
2. harness survivors’ strengths
3. engage survivors in constructive action

       

                                                                                                              © Jacqueline Linder, 2016. All rights reserved.